Refund policy

Returns & Warranty Policy

Updated January 30, 2025

Beam Wellness is committed to providing high-quality products and ensuring customer satisfaction. This policy outlines the terms and conditions for returns, refunds, and warranty coverage. By initiating a return or warranty claim, you agree to the terms set forth below.

1. Return Policy

1.1 Eligibility for Returns

To qualify for a return, items must meet the following criteria:

  • Return Window: Returns must be initiated within 30 days from the date of purchase. Approved returns must be received by Beam within 50 days from the date of order delivery, or the return request will be revoked.
  • Item Condition: Returned items must be unused, in their original packaging, and include all original materials.
  • Final Sale Items: Items marked as final sale are not eligible for return under any circumstances.

If your order arrives damaged or defective, please contact our Support Team at support@beam-wellness.com within 30 days of delivery for assistance. To verify your order, provide the order number, email, or any relevant details.

2. Return Process

2.1 Initiating a Return

  1. Log into your Beam Wellness account and submit a return request using our Self-Service Returns Portal.
  2. Log in using the email address used at checkout.
  3. Follow the instructions to complete your return request.

2.2 Return Instructions

  • Select the item(s) you wish to return.
  • Provide a reason for return, as prompted in the portal.
  • Follow the shipping instructions provided in your return confirmation.

2.3 Return Shipping Requirements

  • Customers are responsible for return shipping costs.
  • Use a trackable shipping service to ensure delivery. We are not liable for lost or undelivered return shipments.
  • Retain the tracking number for your records.

3. Refunds

3.1 Processing & Refund Method

  • Refunds will be processed within 5–7 business days after the returned item is received and inspected.
  • Refunds will be issued to the original payment method used at checkout.

3.2 Conditions for Denied Refunds

  • Items that do not meet the eligibility criteria in Section 1 will not be refunded.
  • Shipping costs and additional fees are non-refundable.

4. Warranty Policy

Beam Wellness is dedicated to ensuring the quality and performance of our products. We offer a 1-Year Limited Warranty on all Beam products, including the Beam Blanket, from the date of purchase.

4.1 Warranty Coverage

This warranty covers defects in materials or workmanship under normal use. If your product experiences an issue within this period, we will provide repair or replacement, subject to the terms of this warranty.

4.2 Warranty Exclusions

This warranty does not cover:

  • Accidental damage, spills, or modifications.
  • Normal wear and tear from standard use.
  • Improper use or failure to follow product instructions.
  • Products used for unintended purposes.

5. Warranty Claim Process

To initiate a warranty claim, follow these steps:

  1. Log into your Beam Wellness account and submit a return request using our Self-Service Warranty Portal or email our Support Team at support@beam-wellness.com with a detailed description of the issue.
  2. Attach proof of purchase (order confirmation or receipt).
  3. Our team will guide you through the Beam Service Request Form and next steps.

Beam Wellness, Inc. shall not be liable for any incidental or consequential damages arising from product use.

6. Disputes & Limitations

  • If there is a dispute regarding your return or warranty claim, our decision will be final and binding.
  • This policy is governed by the laws of Texas.

7. Contact Information

For assistance with returns or warranty claims, reach out to our Customer Support Team:
📧 Email: support@beam-wellness.com
📞 Phone: (855) 660 - 2326

By purchasing a Beam product, you agree to the terms outlined in this Returns & Warranty Policy. Beam Wellness reserves the right to modify this policy at any time without prior notice.